For remote support we can logon remotely to your computer and make repairs to software as needed.
The connection is initiated from your side so once the session is complete and the software closed we can no longer get onto your computer.
You will also need to give us a unique code to access your computer.
You may also want us to setup a VPN on your network. This allows a secure remote login onto your network, like plugin in a network cable securely via the internet. You can use this to access files on your network, to print to printers in your office, log into your office PC or by us for remote support.